2011 publication.

Reads like a blog. Anecdotal mostly (not saying this was good or bad; just was). Chapter on “think like Hollywood”, on telling a story as part of putting points across, was quite a nice section, and the “think on your feet” on dealing with tough questions.

4 parts:
– look (body language, handshake, movement, dress, surroundings)
– talk (choice of words, physical voice qualities,
– thinking
– act.

Logic, emotions, character.

Work desk. Does it say a competent person works here, or that the person is overwhelmed and disorganized?

Use of space.

(aside: I like this quote cited in the book. Sir Ken Robinson, on the state of British Education system: “… Picasso once said this. He said that all children are born artists. The problem is to remain an artist as we grow up. I believe this passionately, that we don’t grow into creativity, we grow out of it. Or rather, we get educated out of it.”)

Chapter 15: Think on you feet.
Pause rather than utter um, ahs.
Respond rather than react to the question.
never repeat a faulty premise that was in a loaded question.
Summary statement, elaborate (with facts or concise points), give one example, conclude/ re-state.

Dining etiquette. What are your utensils.
BMW – left to right: bread, meal, water.